Playbook
How to measure agent ROI
The fastest way to lose executive sponsorship for an AI program is to report on tokens consumed instead of dollars moved. The Multipliers value-chain rollup is designed to answer one question for the CFO: which named enterprise KPI moved this quarter, and which agents contributed to that movement?
Every agent run emits an MVE outcome — a structured envelope carrying the kind (revenue captured, cost avoided, cycle-time reduced, decision deflected to human), the amount, the attribution, and a link back to the process step it ran against. Those outcomes roll up the value chain to the executive dashboard with no further configuration.
What the full playbook will cover
- The MVE outcome kinds — revenue, cost, cycle-time, deflection, conformance
- How outcomes attach to process steps and roll up the value chain
- The /executive dashboard — what the CFO sees
- The /governance dashboard — what your AI lead sees per agent
- The /coverage dashboard — which processes have agents and which don’t
- Setting baselines — capturing pre-agent KPI levels for valid lift comparison
- Shadow-mode comparator — measuring agent decisions vs human decisions before going live
- Cohort analysis — comparing agent-touched vs control transactions
- Reporting cadences — weekly tactical, monthly business, quarterly board
Coming soon — request the full playbook
The full ROI measurement playbook with sample dashboards and board-ready report templates is in authoring. Email the FDE team for early access.
Request full playbook