Privacy Policy
In short
- We collect what we need to sell you a Product and run it: your email, your orders and billing references, and your instance's setup details.
- Stripe handles payments; we never see your full card number. We use only essential cookies — no analytics or advertising trackers.
- Your customers' data in your instance is yours. We process it only to run your instance and never use it for our own purposes.
- You can ask us to access, correct, export or delete your data at any time.
This summary is for convenience. The full text below is what applies.
1. Who we are
multipliers.ai is operated and run by Kiwana AI, Inc. ("we", "us"), a United States business. This policy explains how we handle personal information about visitors to multipliers.ai and about our buyers — the founders who license our Products.
For that information we decide why and how it is used (we are the "controller" or "business"). For the data inside a buyer's instance about the buyer's own customers, the buyer is in charge and we act only as their service provider — see Section 4.
2. What we collect
- Account details: your email address, a user ID, and how you sign in. If you sign in with Google, our sign-in provider (Firebase) also receives your Google account name and profile photo. If you use email and password, your password is held by Firebase in hashed form; we never see it.
- Orders and billing: which Product and option you bought, amounts, currency, dates, subscription status and renewal dates, and Stripe reference IDs. Stripe collects your payment card, billing name and billing address on its own checkout page and shares with us only what we need (such as your email, billing country and payment status). We never receive your full card number.
- Your instance: its name, web address, provisioning status and technical records needed to run it.
- Messages: what you send us when you email us or ask for support.
- Waitlist: if you join a waitlist, your email address, your country, the Product you are interested in, and when you agreed to be contacted.
- Technical data: our servers log each request (page address, response status and timing) for security and reliability. Your IP address is used to protect the site from abuse (for example, rate limiting) and may appear in our hosting provider's logs. If a page fails to load correctly, your browser may send us an error report about the failure.
3. How we use it
- To create and secure your account and keep you signed in.
- To take payment, calculate tax (through Stripe), and keep billing and tax records.
- To set up, host, monitor, support and update your instance.
- To send you service emails: receipts, invoices, billing and renewal notices, security alerts, setup instructions and changes to our terms.
- To tell buyers about new Products. Every such email has an unsubscribe link.
- If you joined a waitlist: to send you a single notice when the Product becomes available in your country. That email includes a link to unsubscribe and delete your entry.
- To prevent fraud and abuse, fix problems, and comply with law.
We do not sell your personal information, "share" it for cross-context behavioral advertising, or use it for targeted advertising.
If you are in a country where the law requires a legal basis: we rely on performing our contract with you (account, orders, instance), our legitimate interests (security, fraud prevention, service improvement, Product announcements to existing buyers), your consent (waitlist emails — you can withdraw it at any time), and legal obligations (tax and accounting records).
4. Data about your customers
When you run a Host & Operate instance, you and your customers store information in it — for example, client contact details, bookings, quotes, payments and notes. That data belongs to you. You are its controller; we process it on your behalf, only to host, run, secure and support your instance, as described in Section 9 of our Terms.
We do not use your customers' data for our own marketing, analytics or communications, or to train AI models, and our systems never email your customers on our behalf. If one of your customers contacts us about their data, we will refer them to you and help you respond. Your own privacy policy, not this one, tells your customers how you use their data.
7. How long we keep it
- Account details: while your account is open. If you ask us to delete your account, we delete it, except records we must keep by law.
- Order, billing and tax records: seven years, as tax and accounting rules require.
- Your instance and your customers' data: until your subscription ends plus the export window in our Terms (30 days), then deleted. Backup copies are deleted within 30 days.
- Waitlist entries: until we send the launch notice for your country or you unsubscribe, whichever comes first. Then deleted.
- Server logs: 30 days.
8. Security
We encrypt data in transit, keep sign-in sessions in secure HTTP-only cookies, give every buyer instance its own separate database and secrets, and limit who on our team can access data. No system is perfectly secure; if a breach affects your personal information, we will tell you as the law requires.
9. Your rights and choices
Depending on where you live, you may have the right to know what personal information we hold about you, get a copy of it, correct it, delete it, object to or limit some uses of it, and withdraw consent. US state privacy laws (such as California's) and laws in other countries may give you these rights; we honor these requests for every buyer and visitor wherever practical.
To make a request, email multipliers@kiwana.ai from the email address on your account. We may need to confirm it is you. We will respond within 45 days, will not treat you differently for using your rights, and if we decline a request you can ask us to reconsider. You can also complain to your local data-protection authority.
You can unsubscribe from Product announcements and waitlist emails at any time using the link in each email. Service emails about your account and purchases are part of the service and will continue while you have an account.
10. Children
multipliers.ai is a business service for adults. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
11. Visitors outside the United States and the waitlist
We are based in the United States, and we store and process all data in the United States. At launch we sell only to buyers in the United States.
If you are outside the United States and join a waitlist, your email address and country are transferred to and stored in the United States, and used only to send you a single notice when a Product becomes available in your country. You can unsubscribe and delete your entry at any time using the link in that email or by contacting us.
Before we sell outside the United States, we will update this section to explain how data from other countries is handled.
12. Changes to this policy
We will post any changes here with a new "Last updated" date. If a change materially affects how we use your personal information, we will email buyers before it takes effect.
13. Contact
Kiwana AI, Inc. · 1673 Castaway Court, Hoffman Estates, IL 60010 · multipliers@kiwana.ai